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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
375 ratings and 177 comments received in the last 90 days.
04 December 2024
Excellent customer care and service
03 December 2024
I was very satisfied with information given by Ben to enable me to feel comfortable purchasing new car. Made the process easy.
01 December 2024
Poor. Waiting for GM to call me.
28 November 2024
Excellent customer service
21 November 2024
Excellent customer service and giving us regular updates when our new 1 series BMW was arriving at dealers. We was well looked after from Alixe, Ashley, Dan and Ricky.
20 November 2024
It was an amazing handover, lovely office and services.
05 November 2024
The salesman was not pushing for the sale but merely gave the information required for us to make our own decisions.
04 November 2024
Great
04 November 2024
Very smoothly dealt with I was informed with everything what was happening along the way
01 November 2024
Completely satisfied as he when through all the deals and discounts with me based on the 2 cars I was looking at
30 October 2024
Tony Gair supported me and guided me through the process supported by his colleagues as needed
25 October 2024
Was a fantastic experience and would recommend it again.
25 October 2024
It was smooth and straightforward. I even got a bunch of flowers at the end which was really unexpected and a lovely gesture.
22 October 2024
Everything went very smoothly from the time I looked at the vehicle to the day I picked it up.
11 October 2024
My experience of purchasing my new vehicle was excellent.
04 October 2024
Very satisfied,I've bought a few cars that tony gaire has recommended for me and within budget,but overall went very smoothly, paperwork didn't take no time and then we drove out
04 October 2024
Very straightforward, easy process with all the comfort for me. I felt special. Thank you.
28 September 2024
Professional service, Jamil from Luton rose to the challenge, I felt looked after.
25 September 2024
Exceptional, a very very slick process
13 December 2024
I am satisfied with job
12 December 2024
The whole experience was 1st class. The jobs required were carried out as described and the customer service was excellent.
09 December 2024
The overall experience was pleasant thanks to Tracy
09 December 2024
Louis was fantastic to deal with and provided great customer service and experience
09 December 2024
Wasn't informed of all options required for getting replacement key
09 December 2024
Poor service
08 December 2024
great service form all staff
08 December 2024
From the moment you park your vehicle and enter the centre you know that you, as well as your vehicle will be in good hands. Very welcoming staff, and very attentive to one's needs.
07 December 2024
The people you employ are in the firing line for matters they have no control over. They do a great job. From a mechanical point of view I have little confidence the master technician knew what he was doing with my car.
06 December 2024
They are brilliant
06 December 2024
Efficiency
05 December 2024
David Hall and Graham Cairns in the Aftersales / Service Dept. have been particularly helpful in sorting out an issue with my car. They have been extremely friendly, courteous and professional. They are a credit to the Dealership.
04 December 2024
There was a delay to get my service / MOT done on the day due to an error with systems. However I received a 20% discount off my final bill to compensate for this which is appreciated.
04 December 2024
Tracy was excellent, and gave clear communication, both by email and phone calls.
04 December 2024
Very easy to book service, flexible to allow me to wait. Kept me up dated with results. Graham was a pleasure to deal with.
04 December 2024
The car was completed on time
03 December 2024
Not kept waiting at-all
02 December 2024
Louis made this 5/5 Communication 10/10
02 December 2024
Very efficient staff
01 December 2024
Friendly and helpful staff. Communication and update was good.
30 November 2024
Very helpful
28 November 2024
Andy the workshop manager is always helpful and listens to your problem And resolves it without fuss. Nicki the service manager also is always friendly and helpful.
28 November 2024
As always, customer service from Tracy was excellent. Clear communication and Service completed in a reasonable time.
28 November 2024
Great customer service
28 November 2024
Their explanation was quick and easy to understand
27 November 2024
No issues and was happy with the video which gave reassurance that a thorough inspection was done
26 November 2024
Couldn't fault it.
25 November 2024
Top service
25 November 2024
Completely satisfied
24 November 2024
My car was ready within a reasonable time. Hours before I was even due to pick it up.
24 November 2024
Problem is resolved
24 November 2024
Becky kept me updated and explained the options. Helped to work on solutions rather than on what cannot be done. Thanks
23 November 2024
They picked my 7 series did the service. Apologies for not receiving the part from BMW and kept the car overnight and delivered the next day.
23 November 2024
Very friendly people in Sytner Luton people very happy to dealing with Sytner Luton
22 November 2024
Problem solved but took longer than anticipated
21 November 2024
Friendly & reasonable value.
21 November 2024
Very efficient and welcoming.
20 November 2024
Very friendly and approachable
19 November 2024
Although service team were great, as part of the service I asked for my car to be cleaned. To which the valeter damaged my spoiler in the process of cleaning my car.
19 November 2024
Everything went according to plan with timings. I was greeted well at reception. However, the end of the process could have been better. I was left on a table, handed the paperwork and the individual helping walked away before I could ask anything
19 November 2024
Parking was easy and nice welcome at the reception area, the staff are very helpful and knowledgeable. In addition to the work carried out (brake fluid change) my BMW was also washed and cleaned to a high standard.
18 November 2024
Couldn't have gone better
18 November 2024
They took my car in, fixed the issue and let me have the car back. This is the 3rd time for recall and it requires me having to take time off work. I got a goody bag a year later from bmw.
18 November 2024
Happy with the work they done
18 November 2024
They did exactly what I wanted and asked before carrying out certain stuff
18 November 2024
We needed more work done on the car, we opted to wait and we're given a curtacy car & a light lunch
18 November 2024
Excellent service. I want to give a shout out to Louis Yon who served me for my service requirements at Luton. He was pleasantly helpful and professional in his service throughout dealing with him in multiple occasions.
18 November 2024
Everythong sorted quickly and effeciently
18 November 2024
Because I am pleased with the work carried out on my car.
18 November 2024
Very good
18 November 2024
Poor service overall, rude, obnoxious and dismissive staff
17 November 2024
Louis was brilliant. Sytner Luton managed to fix my car after two failed recalls at Sytner Coventry.
15 November 2024
The staff are always friendly and helpful.
15 November 2024
Very easy booking. Good customer service and good updates throughout the day.
15 November 2024
Would have been 5 stars if car or lift home had been available.
15 November 2024
Every time I've been in there .. the service is on point right from the second I walk thru the sliding doors
14 November 2024
Lovely staff
13 November 2024
Never any issues
13 November 2024
I had a very good experience with the lady that dealt with at the desk
13 November 2024
BMW Sytner have been a pleasure to deal with from the sales to after care to the parts teams. Excellent customer care from this branch.
12 November 2024
They keep in touch and I like the video
11 November 2024
Not happy unprofessional service
11 November 2024
Happy with the service provided which on this occasion was a vehicle recall and dealt with within 2 hours.
11 November 2024
Good communication and very friendly
11 November 2024
The young black gentleman that served me was brilliant. He made me feel special. I have only had 1 bad exprience from bmw.
11 November 2024
I have had no problems
11 November 2024
Excellent service experience. Tracy was very helpful and professional. Thank you very much.
10 November 2024
Efficient and friendly staff. Progress tracker is helpful. Laptop bar allowing work while waiting is great and the Walkers biscuits were a lovely finishing touch
10 November 2024
The work involved was carried out quickly and with a minimum of delay and inconvenience.
08 November 2024
Happy with the service provided
07 November 2024
was dealt with in a professional and friendly approach
07 November 2024
BMW standards
07 November 2024
Well attended to
05 November 2024
We always use the Luton branch now. Soo much more accommodating. Nothings too much trouble.
05 November 2024
Price of c £1200 to fix turbo waste flap issue - part cost c £130, and the rest of the cost was diagnostics and labour
04 November 2024
I had paid for extended warranty But was told the problem with my car was occurred before I purchased warranty so I had to pay I thought that was not fair
04 November 2024
Clear and concise information and update provided throughout the time I was involved with their service.
04 November 2024
Excellent customer service as always
04 November 2024
No reply upon request to rectify remedial problem under warranty
03 November 2024
Contact and completion of service.
03 November 2024
Thanks to Rebecca for making it an easy and efficient experience.
01 November 2024
Great coffee!
31 October 2024
Unhelpful what can I say
31 October 2024
Helpful
30 October 2024
Was made to feel welcome as soon as I arrived. I was able to go online and work whilst I waited with a nice coffee and a couple of biscuits.
29 October 2024
I made a mistake about the time of my appointment but Rebecca accommodated me without question
28 October 2024
Rebecca the service agent was very pleasant
26 October 2024
Excellent service and pleasure to deal with.
25 October 2024
Excellent
23 October 2024
Friendly and competent staff
22 October 2024
The service department got to diagnose my faults and advice accordingly.
21 October 2024
Ease of booking . Booking availability friendly service but £500 to diagnose and fit a new water hose expensive
21 October 2024
As a bmw customer it seems odd that I'm directed to the mini service reception area by your front of house reception desk Whilst your bmw reception desks had no one waiting, that said Jason on the mini desk was very helpful
20 October 2024
Q
20 October 2024
Said were going to contact me to fit brakes on Monday 21st October so far no contact
20 October 2024
On this occasion I was very pleased particularly with the interface from Nicki and Rebecca. The reason it's not 5 is problems in the past (last year) with this vehicle. Earlier this year we had good service on our Mini when parts were not available
20 October 2024
Worked was carried out in good time, good communication through out the repair, car was nice and clean when I got it back
20 October 2024
Very bad communication
20 October 2024
Receptionist asked me if I was still waiting and went looking for the person that I was assigned to. When I finally was seen there was no attempt at apology or an explanation for the length of wait. This wait made me late to pick up my child.
20 October 2024
Everyone - from reception to sales and service team members - are exceptionally professional and friendly.
20 October 2024
Because was really quick
19 October 2024
MOT completed, vehicle health check and complimentary wash and vac all good value
19 October 2024
Good comms, updates and turnaround.
18 October 2024
The staff are friendly and knowledgeable.
16 October 2024
I was very happy with Graham cairns who called me everyday and actually understood the issue. I have used Sytner many times before and the usual process is to charge me for lots of things. The issue I had was software, nothing I have done
15 October 2024
I have been advised to buy some parking sensor wich didn't resolved my issue . They installed and charged me 250£ for a sensor wich didn't solved my problem. I had to wait 1 full day without car to be installed and after 1 hour again to remove it .
15 October 2024
Always very helpful.
15 October 2024
Great service
13 October 2024
Very good communication and I left after the service very content with the repairs and the added value given with advice by the service manager who directed me to download the BMW App - which I was not aware of before.
12 October 2024
Was there for a dash cam fitting and radio fix which is still not working
12 October 2024
All staff that I have dealt with here are excellent including Graham Cairns who dealt with me this time. Excellent explanation of what is involved with the service.
11 October 2024
Car collected, phone call to let me know what was happening and returned to me in a timely fashion
09 October 2024
Car was returned clean and serviced, It felt like they looked after my car.
09 October 2024
I was on a whole but would have been completely satisfied if was told about my wipers that needed replacing.
09 October 2024
Swift, efficient, no nonsense.
08 October 2024
Tracy Merson, excellent customer service , a credit to the company
08 October 2024
Caring staff
08 October 2024
Customer service was on point from start to finish.
08 October 2024
Conflicting reports on my query.
08 October 2024
The service was very good
08 October 2024
The possible repair cost (advisory) was a high price, was advised it might be dropped down if I commit. I would feel better if given the best price there and then.
05 October 2024
Everything was well explained to me to understand even though I have a mild brain injury.
05 October 2024
I wanted the car booked in for a full service including fuel and engine air filters, which weren't changed and instead it was just the oil and micro filter. I was not contacted about this either, and at the end of the day was told that they'd only ch
05 October 2024
Complimentary gifts were a lovely surprise
05 October 2024
Took too long
04 October 2024
Was very happy with my experience
03 October 2024
Generally very satisfied with the service i received from sytner. I always use that garage at the location for my car. It's very convenient and close to home and my work.
01 October 2024
Always helpful and smiling.
30 September 2024
I recently had my MOT done in May, under warranty. I didn't expect such a failing of the breaker system
30 September 2024
My car was due its first m.o.t beginning of May. I thought the garage would have picked this up as I was having a major service? Unfortunately they did not which I found disappointing
30 September 2024
Damage was done to my car during the repair but Rebecca dealt with it honestly and rectified it swiftly.
30 September 2024
Nice dealership. Comfortable, quiet and clean waiting area.
29 September 2024
Great experience and refreshment
29 September 2024
They fixed the issue with the minimum of fuss keeping me updated throughout the process
29 September 2024
Very good
29 September 2024
Easy to book great communication and car as expected on collection
29 September 2024
Just a shame they couldn't fix the issue but they tried.
28 September 2024
I cannot fault my experience at Sytner Luton. It was superb from the moment I made the call for the recall. They even provided me with a fully electric vehicle for the time my car was kept. Customer service was on point. Thank you. 5/5 for me.
27 September 2024
Excellent service and facilities. Prompt check in and check out.
26 September 2024
They are consistent with the high level of service they provide
25 September 2024
First two attendants were brilliant. But I believe the staff changed in the afternoon and was not so welcoming.
25 September 2024
This was the first time where the dealer made me feel a valued customer. The lady who greeted me even made a cup of coffee and brought to me. Everyone i spoke was extremely customer focused and wanted to do their best for me.
25 September 2024
Very happy with the top service provided at Luton.
24 September 2024
Excellent
24 September 2024
Nothing not to be satisfied with!
24 September 2024
Extremely satisfied with the service. Good communication by a very helpful team.
24 September 2024
because there are no hidden surprises and you are constantly kept in the loop
24 September 2024
Good service. Only negative was the loan car had no washer fluid.
24 September 2024
Great customer Services and kept me informed through out. Cheers Louis.
24 September 2024
Good communication from the service manager throughout the process. One gripe, I have visited on 3 occasions including when I bought the car, and on all occasions I was slightly disappointed with the standard of cleaning ie oilmarks on handles etc.
24 September 2024
Service was great. Tracy was excellent She was knowledgeable and kept me informed. Excellent service
23 September 2024
It was an all day service but I assumed it was a slot as I booked for an urgent MOT as I would be out of the country when it expired . It was explained that it was an all day booking . A slot was found and I was pleased left in good time . Grateful
22 September 2024
The personal service and the vehicle service at Sytner BMW Luton is always good, and my most recent visit was no different. Both my car and I were very looked after by all concerned.
22 September 2024
Excellent service. Reliable and everything was done in a professional way.
22 September 2024
As above
22 September 2024
As stated above I had a waiting appointment and this was around 2.5 hours with no explanation or update given, this is massively excessive as this was an oil and cabin filter change. With an explanation I might have given 5 stars
22 September 2024
Again, good service and I was well informed about how the service was going
10 December 2024
Nice easy process, staff very friendly and helpful.